1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, company name, job title, phone number, and billing address when you create an account
- Profile Information: Optional profile details, preferences, and settings you choose to share
- Communications: Messages, feedback, and support requests you send to us
- Payment Information: Billing details processed securely through our payment processors
1.2 Information Collected Automatically
When you use our services, we automatically collect certain information:
- Device Data: IP address, browser type, device identifiers, operating system, and device settings
- Usage Data: Pages visited, features used, time spent on our platform, and interaction patterns
- Location Data: General geographic location based on IP address (not precise location)
- Log Data: Server logs, error reports, and performance metrics
1.3 Fleet and Asset Data
Through our Velocity platform, we collect and process:
- Vehicle Tracking Data: GPS coordinates, speed, direction, and movement patterns
- Asset Information: Device identifiers, asset names, and operational status
- Operational Data: Routes, geofence events, alerts, and performance metrics
- Historical Data: Past locations, trips, and operational history for analytics
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain our Velocity fleet management platform
- Process your transactions and manage your account
- Enable real-time tracking and analytics features
- Generate reports and insights for your fleet operations
- Provide customer support and respond to your inquiries
2.2 Service Improvement
- Analyze usage patterns to improve our platform functionality
- Develop new features and enhance existing services
- Troubleshoot technical issues and optimize performance
- Conduct research and analytics for product development
2.3 Communication
- Send service-related notifications and updates
- Provide technical support and customer service
- Share product announcements and feature updates (with consent)
- Send marketing communications (with explicit consent, opt-out available)
2.4 Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and other policies
- Respond to legal requests and court orders
3. Information Sharing and Disclosure
3.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Service Providers
We may share information with trusted service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Customer support services
- Analytics and performance monitoring
- Email delivery services
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity, subject to the same privacy protections.
3.4 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Prevent fraud or abuse of our services
3.5 With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
4. Data Security
4.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: Data in transit and at rest is encrypted using industry-standard protocols
- Access Controls: Strict authentication and authorization mechanisms
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Regular security awareness training for all staff
4.2 Data Centers
Our data is stored in secure, certified data centers with:
- Physical security controls and monitoring
- Redundant systems and backup procedures
- Compliance with industry standards (SOC 2, ISO 27001)
- 24/7 monitoring and incident response
4.3 Incident Response
In the event of a security incident, we will:
- Investigate and contain the incident promptly
- Notify affected users as required by law
- Take steps to prevent future incidents
- Cooperate with law enforcement if necessary
5. Data Retention
5.1 Retention Periods
- Account Data: Retained while your account is active and for 3 years after closure
- Fleet Data: Retained according to your subscription plan (typically 1-7 years)
- Usage Data: Aggregated and anonymized data may be retained indefinitely
- Support Data: Retained for 3 years for quality assurance and training
5.2 Data Deletion
You can request deletion of your data at any time. We will:
- Delete or anonymize your personal information within 30 days
- Maintain data only as required by law or legitimate business interests
- Provide confirmation of data deletion upon request
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
6.2 Marketing Communications
- Opt out of marketing emails using the unsubscribe link
- Update your communication preferences in your account settings
- Contact us directly to update your preferences
6.3 Account Settings
You can control various aspects of your account:
- Update your profile information and preferences
- Manage notification settings
- Configure privacy settings for your organization
- Download your data through your account dashboard
8. International Data Transfers
8.1 Data Processing Locations
Your information may be processed in countries other than where you reside, including:
- India (primary data centers)
- United States (cloud infrastructure partners)
- European Union (for EU customers)
8.2 Transfer Safeguards
When transferring data internationally, we ensure adequate protection through:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@higgs10t.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our data practices
- New legal requirements
- Improvements to our services
- Changes in technology
10.1 Notification of Changes
When we make material changes to this policy, we will:
- Email registered users about significant changes
- Post a notice on our website
- Update the "Last Updated" date at the top of this policy
- Provide additional notice as required by law
Your continued use of our services after policy changes constitutes acceptance of the updated terms.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request".